Last updated August 10, 2026
Return and refund policy
Unopened supply-shop products may be returned within 30 days after delivery with prior approval. Because our products are electrical, opened packages cannot be returned for preference-based reasons. We will review products that arrive damaged, incorrect, or not working.
Unopened product returns
An eligible preference-based return must be requested within 30 days after delivery. The product must be unused and unopened, with the factory seal and original packaging intact. All parts, manuals, accessories, and included materials must remain inside the package.
Opened electrical products
Once a product package has been opened, it is not returnable because it contains electrical or electronic components. This includes light bulbs, light strings, timers, controllers, adapters, power supplies, cords, and related lighting products. Opened products are not eligible for a return because of a change of mind, appearance, color preference, ordering the wrong size, or ordering an incompatible product.
Damaged, defective, or incorrect products
The opened-package restriction does not prevent us from helping when an item arrives damaged, is not the item ordered, is missing required parts, or does not work as represented. Contact us promptly and within 30 days after delivery. Keep the product, packaging, shipping label, and all included parts. We may request photos, a short video, model or lot information, or reasonable troubleshooting before approving a replacement, refund, supplier claim, or manufacturer-warranty claim.
Products that cannot be returned
We cannot accept products that have been installed, cut, altered, modified, used outdoors, damaged after delivery, returned incomplete, or sent without approval, except when the approved claim concerns a defect that reasonably required opening or testing the product. This policy does not limit rights that cannot legally be waived.
Requesting authorization
Contact us at (832) 302-3311 or team@txmerrylights.combefore sending anything back. Include the order reference, affected SKU, quantity, reason for the request, and any requested evidence. We will provide the approved return destination and instructions. Our fulfillment supplier may require a different return address than our business address, so unauthorized returns may be refused.
Return shipping and refunds
Customers pay return shipping for an approved preference-based return, and any original shipping charge is not refundable. TX Merry Lights covers reasonable return or replacement shipping when we sent the wrong item or approve a damaged or defective-product claim. Approved refunds include the refundable merchandise amount and applicable sales tax and are sent to the original payment method within five business days after the returned product is received and inspected. Your card issuer controls when the credit appears on your account.
Cancellations
Contact us promptly if an order needs to be canceled. We will cancel and refund an order when possible, but cancellation is not guaranteed after purchasing or shipment preparation has begun.
Installation and custom-service payments
This product return policy does not apply to custom design plans, measurements, installation, maintenance, or removal services. A quote request is free and does not create a charge. Once a customer approves a project and TX Merry Lights begins custom planning, scheduling, material procurement, fabrication, installation, maintenance, or removal work, amounts paid for that work are non-refundable. Completed installations are not refundable. If a service concern arises, contact us so we can review it under the accepted proposal and service scope.